(주)레몬아이티

고객센터

보도자료

LemonIT Partners with Convergys to Provide Intervoice Voice Portal Solution to the Korean Market

관리자  |  2016.08.02  |  2041

CINCINNATI & SEOUL, South Korea--(Business Wire)--
Convergys Corporation (NYSE: CVG), a global leader in relationship management,
announced today that LemonIT, based in Seoul, South Korea, has agreed to sell
Intervoice [R] Voice Portal solutions from Convergys.

LemonIT specializes in delivering self-service IP communications and traditional
TDM technology to contact centers in a variety of vertical industries including
financial services and electronics. As part of the agreement, the only voice
portal solutions LemonIT will have in its portfolio will be Intervoice Solutions
from Convergys.

"Our new partnership with Convergys will strengthen LemonIT`s position as a
leading IP telecommunications company in Korea," said LemonIT president Kevin
Kwanyeol Lee. "We`re excited about bringing Intervoice Voice Portal to this
market and being the first to introduce multi-modal applications to our
customers. Intervoice voice response applications and cutting edge solutions
deliver a comprehensive product offering that meets LemonIT`s goals of providing
the best user experience. We are looking forward to a future of mutual success
with Convergys."

According to Datamonitor, developed countries like South Korea have strong
economies, a strong technological infrastructure, and a growing need to service
an ever increasingly sophisticated consumer base. In South Korea, Datamonitor
sees cutting-edge communications technologies, including self-service voice
portals, being used in everyday business, in the corporate world and among
consumers.

"Convergys` partnership with LemonIT will bring Intervoice Solutions into a
market that enjoys the highest penetration of broadband and 3G technology in the
world. Together, we will empower Korean enterprises to think differently about
the customer experience through intelligent and personalized speech solutions.
By leading with Intervoice Voice Portal, LemonIT will be providing their
customers with more choices in meeting the growing demand of mobile
self-service," said Mike Betzer, president of Relationship Technology Management
at Convergys. "We look forward to a long and successful partnership with
LemonIT."

Convergys helps clients uncover the true behavior of customers across
self-service and live agent channels, balancing this with business objectives to
help define and implement changes to business processes. Beyond its analytics
consulting and contact center optimization expertise, Convergys supports speech
application design, development, deployment, and on-going management and tuning.
Convergys helps clients improve the efficiency and quality of service, reduce
technology risk, and enhance the customer experience.

About LemonIT

LemonIT is an experienced systems integrator and solution development company,
committed to delivering innovations. We specialize in IP communications and
traditional TDM technology in contact center and self-service solutions. LemonIT
provides its customers with cutting edge, best-in-class solutions. Our expertise
in understanding customer requirements and delivering projects on time is what
differentiates us from competitors in this industry.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.
We provide solutions that drive more value from the relationships our clients
have with their customers and employees. Convergys turns these everyday
interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational
excellence, and innovative technologies has delivered process improvement and
actionable business insight to clients that now span more than 70 countries and
35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired
Company for nine consecutive years. We have approximately 75,000 employees in 85
customer contact centers and other facilities in the United States, Canada,
Latin America, Europe, the Middle East, and Asia, and our global headquarters in
Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys, Intervoice, and the Convergys logo are registered trademarks of
Convergys Corporation.)

To receive Convergys news releases by email, click on
http://www.convergys.com/news_email.html



Convergys Contacts
John Pratt at +1 513 723 3333 or john.pratt@convergys.com
Susan McKay at +65 6248 5198 or susan.mckay@convergys.com

Copyright Business Wire 2009